Brookfield Properties’ Accessibility Actions
Brookfield Properties has made great strides towards compliance with all applicable Accessibility standards in an effort to remove barriers and, in the process, educate employers, businesses and others about working with persons with disabilities.
Brookfield Properties has developed a policy which includes practices and procedures for all staff to provide services to people with disabilities, and is consistent with the core principles of independence, dignity, integration and equality of opportunity.
Customer Feedback Process
If any issues arise regarding accessibility, Tenants and visitors are encouraged to fill out a Customer Feedback Form, found at the Security desk, the respective Property Management office, or on our website. Forms may be returned to the Property Management office, Security desk or sent to firstname.lastname@example.org.
This form helps Brookfield Properties manage and address any accessibility concerns in a timely manner. Furthermore, customers may provide feedback via telephone, email, letter, or in person at our Management Office. In all cases, an Accessibility Corrective Action Form will then be filled out and assigned to the appropriate individual for immediate attention. Brookfield Properties' staff will review the feedback and endeavour to provide a response within 24 hours.